SmartScale Solutions Support

SmartScale Seller Hub

Your store's numbers, reported clearly every week.

SmartScale Seller Hub is the reporting tool our team uses for clients who sell on Amazon. With your permission, it reads your sales, traffic and advertising results so we can report on them and improve them. You never share your password with us, and you can switch access off at any time.

Read-only reportingIt reads reports. It does not change your listings, prices or campaigns.
No buyer personal dataNo names, addresses, phone numbers or payment details.
You stay in controlRemove access yourself in Seller Central whenever you like.

What it does

One weekly view of how your store is really doing.

Seller Hub brings the numbers that matter into one place, so your account manager can spot problems early and show you clearly what changed.

Daily sales and traffic

Ordered sales, units, sessions and page views for each day and each marketplace.

Advertising results

Spend, ad sales, ACOS, ROAS, clicks and orders across all sponsored ad types, compared with the previous period.

TACoS

Ad spend compared with your total sales, so you can see whether advertising is growing the whole business.

Search term waste

Search terms that spent money without a single order, ready for us to add as negatives.

Campaign table

Every campaign side by side, sortable by spend, sales or efficiency.

Weekly client report

A clear weekly summary with your account manager's notes, which you can save as a PDF.

How connecting works

Three steps, about two minutes.

Access is granted inside Seller Central, so your login details never pass through us.

01

We send you a link

Your account manager sends an authorization link for your marketplace.

02

You confirm in Seller Central

Sign in as the primary account user, review the permissions shown, and click Confirm.

03

Reporting starts

We confirm the connection with you, and your first report follows.

To remove access at any time, open Seller Central, go to Apps and Services, then Manage Your Apps, and remove SmartScale Seller Hub.

Data and security

What we access, and how we protect it.

We only request what reporting needs, and we handle it as described in our Privacy Policy.

We access

  • Sales, units, sessions and page views by day
  • Advertising campaigns, spend, results and search terms (through a separate advertising permission)
  • Store name and the marketplaces you sell in

We never access

  • Your Seller Central password
  • Buyer names, addresses, phone numbers or emails
  • Payment, bank or card details
  • Access keys are encrypted (AES-256) and kept only on SmartScale-controlled devices.
  • Only the SmartScale team members working on your account can see your data.
  • Your data is never sold, and never shared with anyone else unless the law requires it.
  • When you remove access or end your engagement with us, we delete your store data within 30 days. You can ask for earlier deletion at any time.

Who it is for

Built for the sellers we work with.

  • Sellers and brand owners who use SmartScale Solutions for account management or advertising management.
  • Stores in the marketplaces we serve, including India, the United States, Canada, the United Kingdom, Germany, the UAE, Australia and Japan.
  • Whoever authorizes it needs primary user access to the Seller Central account.
  • Nothing to install. Our team prepares your reports and shares them with you.

Pricing

Included with our services.

No separate charge for Seller Hub.It is part of every SmartScale account management and advertising management plan. Plans are quoted based on catalog size, workload and goals.

See plans and pricing

Support

Help when you need it.

Questions about Seller Hub, your reports, or your data? Reach us any of these ways. Support is available in English and Hindi, and we reply within 24 hours.

Email

hello@smartscalesolutions.in

Phone

+91 93162 23795

Contact form

Send us a message

Remove access or delete data

Remove the app in Seller Central under Apps and Services, then Manage Your Apps, and email us to confirm deletion.